Contact Us
What We Can Help With
Before you send a message, it pays to know which questions this team can actually answer. The editorial staff covers the content on this website: how a review was compiled, why a game was rated a certain way, whether a bonus description matches the operator’s terms, and how to read the responsible-gambling notes attached to each casino page.
If your question is about a specific promotion, a bonus code, or the fine print of an offer, that belongs with the casino’s own support team. The same goes for anything tied to your personal account.
Account and Payment Issues
Problems with logging in, verifying your identity, making a deposit, or withdrawing winnings are matters between you and the operator. The editorial team has no access to player accounts, nor can it see or influence the status of a transaction. Sending those questions here only delays the help you actually need.
For that reason, account-related queries are redirected to the operator’s customer service. The operator holds the records, the payment systems, and the authority to resolve disputes. This website cannot act on your behalf in those situations.
Corrections and Updates
Casino terms change, bonuses get reworked, and games come and go. If you spot outdated information on a Kats review page, the editorial team wants to hear about it. Reports of expired promotions, changed wagering conditions, or missing game titles are checked against the operator’s current terms and corrected without undue delay.
When you send a correction, include the page you are looking at and the detail you believe is wrong. The team verifies the claim before editing anything, so a precise report speeds up the process. Substantive changes are made to the page itself; the confirmation of that update comes back to you through this contact route.
What to Expect
Messages are read by the editorial team, not by the casino. Replies are sent in plain language, without legal jargon, and within a reasonable time. If a question falls outside the editorial remit, the response will say so and point you toward the right channel rather than leave you guessing.
- Review content and rating questions — for the editorial team.
- Bonus terms, wagering requirements, and promotions — for the operator.
- Deposits, withdrawals, verification, and account access — for the operator.
- Self-exclusion and responsible-gambling support — for the operator or a recognised help organisation.
Please include enough detail in your first message so the team can act without a follow-up round of questions. The more context you give, the quicker the answer comes back.